A Keynote or a 1/2 Day Program

Retaining your customer base is far easier than getting new customers. The average business loses 20% of their customers per year. This program is designed to plug that leak. There are 2 sides to Customer Service. The technical side and the attitude side. Teaching the "how"  or the techniques of customer service is easy. Your company has probably already taught these techniques. Teaching the "why" is usually tougher. This program is based on the The Customer Loyalty Circles^tm developed by Dan Surface.  This program is powerful for your front line customer service reps as well as managers responsible for customer service or anyone who deals with your customers. It combines some customer service techniques, some sales strategies and a lot of the "why" or the motivation to continually offer great service. 

As a recognized authority on customer service, Dan Surface will inspire the audience with the importance of retaining customers. They will receive tips to help improve dealing with customers, both in person and on the telephone.  Videos and role playing enhance the impact of this message. (Skills Assessments are optional) 

Some benefits include:
    * A new commitment to provide outstanding service
    * A better job attitude and more fun to be around
    * An understanding of why customers stay and leave
    * An increase in questioning & listening skills
    * Skills in dealing with unhappy or irate customers
    * Increased value to your company as someone that customers seek out
    * Customer retention will become easier
    * Profits and stock value will increase

Call for more information

                     260-466-4600

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